How long has EKE been in business?
We have been in business since 2000 and created EKE Corp. in 2018 to serve top kitchen and equipment manufacturers and provide access to both B2B and B2C e-commerce customers across Latin America, the Caribbean, U.S. and Canada to hundreds of kitchen products. Please visit our about us page for more information.
Do you have physical stores?
We do not have physical stores. We do however allow pickup at our warehouse in Doral, Florida if end-consumers would prefer this option. Please contact our customer success team to learn more.
Do you sell to individuals or businesses?
We sell, and deliver to-door, to both Individuals and Businesses across Latina America, the Caribbean, U.S and Canada.
Do I pay in US Dollars, or can I pay in local currency?
All pricing is listed in U.S. dollars. However, if you are viewing a listing outside of the United States, our system will convert the price displayed to that of the local currency. That will be the total cost charged to your credit card statement or through PayPal, Apple Pay, etc. There are no other additional fees or conversion fees or any hidden costs. The cost you see when ordering is the cost you will pay.
If you would rather export the items to your country yourself, you are also able to pick up the merchandise at our warehouse. Simply select “will-call” and the delivery in the U.S., the system will automatically show the price in US dollars and the merchandise will be ready for pick up at our warehouse in Doral, FL.
What payment methods do you accept?
We accept all major credit cards. This includes Visa, American Express, Mastercard and Discover. We also accept PayPal, Apple Pay and Google Payment.
When I place an order with you, is my credit card information secure?
At EKE, our top priority is to ensure the safety and privacy of your personal information. We take this responsibility very seriously. To that end, we employ top-notch security at every juncture of the order process. Our primary line of defense is SSL. SSL encrypts your personal data so that even if it is intercepted, it would be very difficult for unscrupulous individuals to use it. You can tell that SSL is working by the lock icon displayed in the URL field of your web browser while you use our checkout process.
When will I receive my order?
Items that are in stock at the time of your purchase typically ship out within 1 day. Before checkout we provide an estimate on delivery date to your door. We will be providing visibility and traceability along the way, and you will be notified of any impeding delays.
Is there a minimum order requirement?
We accept all orders. There are no minimum requirements, however the more products you add to your order, the more optimized your shipping costs.
Can I modify my order?
Please contact us as soon as possible at [email protected] if for any reason you need to modify an order once it has been placed.
Can I cancel my order?
How can I check the status of my order?
How can I get in touch with your Customer Service or After-Sales Team?
Our Customer Service and After-Sales Team is available from 9:00am – 6:00pm EST. You can reach us at any time via email: [email protected] or by dialing (401) 371-6550
What if I can't find the item I'm looking for on your website?
Please contact us at [email protected] or call us at (401) 371-6550. We may still be able to find the product you are looking for in our inventory at an alternative location.
I did not receive the item I ordered, but a different one.
If you received an item in error, please return the product to its original packaging unused. Contact immediately our customer success team at [email protected]. Our support staff may request a photo of the item that was shipped incorrectly and will work with you to reship the correct item or will issue a full refund. We will of course cover the cost of any required shipping.
Do you offer warranties?
Do I need a substantial initial investment to enter the US market with my products?
With EKE’s transactional and ”pay-as-you-go” model, companies wishing to enter the US market do not need a hefty initial investment.
What is the benefit of working with EKE vs. entering the US market on our own?
With EKE , companies are able to save at least 63% of the fixed costs necessary to penetrate the American market. Additionally, the time to obtain a Return on Investment (ROI) is reduced by half, as a result of EKE’s experience, market presence and established alliances in the Americas, requiring a much shorter learning curve.
What is EKE’s Mission
To become the preferred e-commerce provider of high-quality kitchen equipment & accessories for end-consumers across Latin America, the Caribbean, the U.S. and Canada, and remain the most effective e-commerce logistics’ and commercial arm for global manufacturers in the Americas.
What is “EKE Facilitation”
We help companies establish an on-line, as well as a wholesale retail presence in the USA through an experienced sales team, effectively-targeted digital marketing and experienced sales channel advisory, while also avoiding the need to create a separate legal entity in the US.
What is “Fulfillment by EKE”
We provide access to the benefits of a Sharing Economy and help companies avoid substantial fixed own-warehouse-costs. We administer full visibility and control of your inventories and offer a complete set of fulfillment services (receiving, storing, picking, packing and shipping) with real-time visibility and order reporting via our Cloud based Order Management System (OMS).
How will EKE help differentiate my brand in the US Market?
EKE provides effective Broker management, Dealer management, Carrier management and leverages buying power which reduces distribution costs, all while providing best-in-class customer service and an effective representation of your brand in the market.
What about customer satisfaction of my customers in the US?
EKE is the most customer-centric company in its field. It’s our culture all the way down from the owners and it is reflected in each and everyone of our employees and in everything we do.
How do I control my inventories?
EKE’s proprietary Order Management System (OMS) allows you to have real-time visibility and control over your inventories at all time.
How can I contact you?
There are various ways you can contact us:
- Under the “contact us” section of this website or,
- Email us directly any questions to the email [email protected] or,
- Directly, our office in Europe, attention Daniele Scelza, email: [email protected] or,
- Our US headquarters are located at 3540 SW 148th Ave. Suite 110, Miramar, FL 33027. Contacts: Rodolfo Wolniewitz, email: [email protected] and/or Jorge E. Jurado, email: [email protected]
How can I purchase specific brand products from EKE?
Simply browse through our product catalog and click on the product you’d like to purchase or click directly on the brand name of the products to see a full list of that specific brand’s products.
Does EKE have a team of industrial kitchen designers?
Yes, EKE owners have 25 years experience in the design of insdustrial kitchens, including restaurants, bars, hotels, ships, etc. Please contact us at [email protected] and one of our consultants will discuss with you your needs.
Is there a minimum cost for inventory storage:
No, with EKE you pay only for the space you use. There are no fixed warehouse costs.
How long does it take to be able to sell our products in the US?
With EKE you could be selling your products in the US market in half the time it with 63% less the costs, than if your company would start its won US operations.
What is NSF?
NSF, is a required certification which assures market compliance for food equipment. It signifies to customers and regulators that products have been tested by an independent third party, are certified to the industry’s highest standards and meet all applicable North American regulatory requirements.
NSF certification is absolutely required when building a new restaurant or commercial kitchen in the US.
What is UL?
UL is a global safety certification company and is one of several companies approved to perform safety testing by the U.S. federal agency: Occupational Safety and Health Administration (OSHA). Not all products require UL certification. Please contact us to help you answer if your products do require this certification.
Which brands do you represent?
We represent several European brands and we are adding more every month. We have a very strict process to allow companies to join the EKE team and business model. These include choosing only companies that produce products with the highest quality and top technology.
How can I purchase products by brand name?
Simply click on the “brand” and “shop now” buttons and you will be taken to a list of products of that specific brand.
Do all products included in EKE’s website have the required certifications to be sold in the US?
Most of the products listed on our website have the required US certifications. Those that may not have these certifications are available for export into countries outside the US only.